A strange layer of mist appeared on the meadows near the Thames the other day. One minute you could see people, the next they were gone. To me 2020 often felt like that, like a world caught in dense fog. Knowing how to move forward positively when everything has changed, is not easy. There has been […]
It was the Queen’s (actual) 90th birthday last week and, having switched off my computer for the day, I decided to join in the celebrations in Windsor. The happy atmosphere was infectious. Everyone enjoyed it, not just the locals or the foreign tourists – Sandra and Sandy from the reality TV show Gogglebox were in their […]
I recently returned from a lovely camping break in the West Country. One day my husband and I were faced with a bewildering choice of campsites in the same area. Each seemed to feature something different: state-of-the-art washrooms, generously-sized pitches, an outstanding view or a peaceful setting. I learnt how being unclear about your own objectives as a customer can turn your experience into an unsatisfactory one, and how important it is for suppliers to have clear objectives too!